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WARRANTY INFORMATION

Your unit is under warranty if it was purchased on or after:

Warranty Overview

Self Contained System Warranty Policy

A limited 2-year product/5-year compressor warranty is offered with all self-contained cooling units at the date of purchase.

Fully-Ducted Self Contained System Warranty Policy

A limited 2-year product/5-year compressor warranty is offered with all self-contained cooling units at the date of purchase.

Split System Warranty Policy

A limited 2-year product warranty is offered with all split systems. While the warranty starts at the date of purchase, this warranty is not activated until a Product Warranty Checklist has been submitted and approved by WhisperKOOL.

Warranty Claims Policy

All warranty claims must be filed directly through WhisperKOOL customer service. We provide warranty repairs at our manufacturing facility in Stockton, CA, or with prior permission from WhisperKOOL to receive service by a licensed HVAC/R technician. In the event a unit is not reparable in the field and is still under warranty, we will cover shipping costs to return the unit (excluding customs fees and duties).

Limited Warranty Policy

Limited warranty applies only to wine cooling units purchased directly from WhisperKOOL or through an authorized dealer. Damage caused by others or beyond the control of WhisperKOOL shall not be considered defects in material or workmanship and is not covered by the warranty. The limited warranty does not cover any parts or labor to correct any defect caused by negligence, commercial use, accident, maintenance, installation, service/repair, or improper use.

Frequently Asked Questions On Warranties

For more frequently asked questions on WhisperKOOL warranties please visit our website’s Frequently Asked Question page or give us a call at 1 (800) 343-9463.

Split System Warranty Checklist

Ensure System Protection & Efficiency

PLEASE NOTE: In order to activate the warranty for split system units (Platinum Split Series, Ceiling Mount Series, and Quantum Series), a Product Warranty Checklist must be submitted and approved by WhisperKOOL.

This checklist can be printed out, completed, and emailed to warranty@whisperkool.com, or submitted through the online form below.

Warranty Replacement Agreement

Effective: March 14, 2022

Please note that we have updated our Warranty Replacement Agreement. This updated agreement will go into effect for WhisperKOOL product or parts under warranty on 3/14/2022. Please review the Agreement in full and download a hard copy for your reference.

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Have More Questions?

Contact Our Customer Service Team.

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