Who to contact:

If you need parts or service, your first point of contact should be the distributor or website you purchased the unit from. Distributors typically know your situation best and should be able to help you the fastest.

If your distributor cannot help you, please contact us directly via phone or e-mail.

For Purchases Made On This Website:

Whisperkool sells Ducted Split, Ductless Split, Fully Ducted-Self Contained, and Self Contained wine cellar cooling units.

If you need assistance with a purchase made through the website, please contact us via  Email or Phone.

Below are checklists that can be used to assist in diagnosing an issue with your cooling system.

Have more questions? See the FAQs.