Version 1 Installation & Setup
Warranty Coverage Submit a warranty checklist to ensure your customer's are protected under our warranty.
Installation Manuals Read the installation manual for an in-depth installation process of your unit.
Installation Videos Watch the installation manual for an overview of installation process for your unit.
110V Copeland Condenser: How to Operate Pump Down Cycle Our outgoing 110v condensers operate on a pump down cycle. Learn more.
Self Contained System Ventilation Each self-contained system needs adequate system ventilation on the evaporator and condenser sides to operate properly.
220V H.E. Condenser: How to Prep for Install Make sure you adequately prep our latest 220v High Efficiency condensers for a proper install.
KDT Controller Our KDT Controller helps control all the features of your WhisperKOOL cooling unit. These videos will teach you how to get started.
24V Thermostat Conversion Kit for Smart Thermostats Want to monitor your wine cellar with a smart thermostat? The 24V Thermostat Conversion Kit will do just that.
Version 2 Maintenance & Best Practices
Annual Maintenance Program Our goal is to connect our customers with qualified HVAC specialists to offer maintenance programs for our cooling units.
Cooling Unit Maintenance Schedules Review the maintenance schedules for your unit and watch how to properly utilize the maintenance checklist to ensure optimal performance.
Split System Condenser Maintenance Maintain the condenser portion of your split system to ensure that the condenser portion is operating at peak performance.
UV-C Lighting System Our UV-C Lighting System is the perfect add-on to improve the internal environment of your unit. Learn how to properly install and change out the light bulb.
Version 3 Troubleshooting & Assistance
Serial Number Locations Find where the serial number is located on your unit. You will need this as a reference number when you contact our Client Services department for assistance.
Bypass Plug Test Procedure Learn how to perform a Bypass plug test. Once the test is performed and the results are known, contact Client Services with the findings and we will work with you for a solution.
Condensate Evaporator Noise Some customers have mistakenly associated a sizzling noise from the SC PRO's condensate evaporation system with an electrical shortage. Learn more about a modification we have created to greatly reduce that noise.
"E7" Alarm on Controller When checking for a voltage reading, you should read 12V between terminals 12V and D on circuit board (16 and 17) (between red and black wires of display wire).
"EA" Alarm on Controller - Ceiling Mount Twin Lear how to troubleshoot an "EA" Alarm on a Twin Ceiling Mount.
Solenoid Valve Troubleshooting for Split Systems Use this troubleshooting guide for split systems if the evaporator unit shuts off but the compressor stays running continuously.
Copeland Condenser Skid Learn the step-by-step process for basic troubleshooting for 110V Copeland Condenser skids for Split Systems.
Split System Troubleshooting Checklist See the general troubleshooting checklist for 110V WhisperKOOL Split Systems.
Split System Troubleshooting Guides See the specific troubleshooting guide for your WhisperKOOL Split System.
Self Contained System Troubleshooting Checklist Review the general troubleshooting checklist for WhisperKOOL Self Contained Systems.
Self Contained System Troubleshooting Guides Review the specific troubleshooting guide for your WhisperKOOL Self Contained System.