I've had a SC3000i since 2018. It's been a great machine. Recently, the temperature… More has crept up and not been able to reach my 55 degree set point. After having a local tech come out and clean air filters and look at settings, they thought it might be temperature probe. I contacted WK Customer Service and the rep was able to locate my record and help me determine that the unit may need freon and/or a new evap coil. They also offered phone assist to a tech when on site, potentially saving me alot of money. I'm a happy customer. Never expected my unit to last forever and their ability to stand behind the unit is exceptional.
I had an excellent experience on a phone call to WhisperKOOL Support. Giovanni was most helpful… More helping me fix my problem. After this experience, I will recommend their products to others.
Had an issue with my WhisperKOOL l had not been able to determine. Spoke with techincal service… More and they were extremely helpful and determining my problem and solution. Nice to have actual people that answer the phone and can problem solve.
