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TROUBLESHOOTING

All Your Troubleshooting Needs

Who to contact?

If you need parts or service, your first point of contact should be the distributor or website you purchased the unit from. Distributors typically know your situation best and should be able to help you the fastest.

If your distributor cannot help you, please contact us directly via e-mail or submit a technical support form.

For purchases made on this website

Whisperkool sells Ducted Split SystemDuctless Split SystemFully Ducted-Self Contained, and Through-The-Wall Self Contained wine cellar cooling units.

If you need assistance with a purchase made through the website, please contact us via Email or contact form.

Below are checklists that can be used to assist in diagnosing an issue with your cooling system.

Temperature Differential Testing Guide
Self Contained Series Checklist
Split System Checklist

High-Quality Systems, Complete Customer Service.

Hours Of Operation:

Monday – Friday, 6:30 AM – 4:00 PM PST

Company Address:

1738 E. Alpine Ave, Stockton, CA 95205

United States

Technical Support:

To submit a WhisperKOOL support ticket click here.

Stuck or Have Questions?

Ceiling Mount

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Platinum Split

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Ducted Platinum Split

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Quantum

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FD Phantom

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FD Extreme tiR

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TTW Extreme tiR

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TTW Extreme ti

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SC PRO

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Slimline LS

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Have More Questions? Visit Our FAQ Page!

Cellar Wizard

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