December 16, 2011

You and your company have been awesome. One always measures the quality of a company by the way they choose to handle problems, you guys are A+. I'm hoping this has been a function of the refurbished units and the brand new unit will be the charm. Thanks again for this "above and beyond" customer service.

Scott T.
Customer

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October 4, 2011

My wife and I were pulling together our house remodel. At the last moment, we decided to build a wine cellar (a dream of mine). I was looking around for different units, and I stumbled upon WhisperKool. They had a tremendous amount of options, which was helpful given we were not settled on size. Ultimately, we got one that fit. It is very quiet, and has managed to keep my cellar the perfect temperature for my 700 bottle cellar. It is right underneath our balcony and we hardly ever notice. And, after 3+ years it is running well without any major problems. Keep it Kool.

Adam
Customer

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June 24, 2011

The wine refrigeration industry has come a long way over the last few years. We have been installing cooling systems and building custom cellars for over 15 years in the Atlanta area and throughout the Southeast. In this time period we have tried nearly all types and brands of cooling systems in search of a variety of products to satisfy individual customer needs. For many of those years we were apologetic to our customers when discussing their options for cooling systems. I would attempt to keep their expectations low when it came to both qualities of products available, and custom service we could expect from the actual manufacturers. No longer do I need to apologize to my customers. Several years ago, after a change of ownership, we noticed a distinct improvement in the service we were receiving from one of our suppliers - WhisperKool. Not only has the company consistently improved response and resolution to issues that arose, but also the quality of the product continued to improve. This was nice, but not the only improvement… they also began introducing new high quality product that gave us better options to satisfy our customers’ needs. In a business where reputation is critical, I can now recommend solutions for my customers and feel confident that the products we install satisfy their needs and perform reliably . I suggest anyone looking for a cooling system for their cellar consult a wine cellar professional to determine the cooling system best suited for your specific situation…and I have no hesitation in recommending WhisperKool.

T. Dwyer
Distrubutor
Southeast Leisure, LLC
Custom Wine Cellars and Saunas

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April 24, 2011

We recently purchased an Extreme Platinum 8000 unit to replace a failing XLT 4000 unit for our purpose-built 1,000 cu. ft. residential wine cellar, which is adjacent to our fully-vented garage. It was installed by your crew on April 12th, and after an initial adjustment to the Humidity Management Enhancement system, has performed flawlessly. It is so much quieter than the relatively noisy 4000, we were amazed. Now to the subject matter of this letter:

KUDOS

During the past three weeks, we have been ably assisted and advised by Manuel Keo. He is very amiable, thoroughly knowledgeable and very professional. I spoke with him almost daily for advise and guidance, and he has always been patient and very prompt in returning my calls. He is truly a credit to your company and deserves recognition. I wish I had more employees like him before I retired from my business. Also, the delivery/install crew leader, Michael, was very knowledgeable and innovative, easily overcoming some installation problems.

Sincerely,
G. Evans
Customer

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December 22, 2010

I purchased a WhisperKOOL 4000 Extreme refrigeration unit from you nearly two years ago, and Eric Wiedenmann asked me to tell you about our experience with it.

I have been very happy with our WhisperKOOL 4000 Extreme wine cellar cooling unit in every respect. I picked it up form your facility in Stockton and your staff there was very helpful and efficient. They even loaded the unit into my SUV for me. Installation in our new wine cellar went without a hitch,  and the WhisperKOOL has been keeping our wines at a stable, cool temperature ever since. We live in Danville, and our wine cellar is on a north-facing wall. In the summer, it gets direct sunlight and the outside temperature sometime reaches 115ºF, so a good cooling unit is essential. On the one occasion that I had a concern (a small amount of water dripping from the unit), the person I spoke to at your facility understood the problem immediately and offered a couple of useful suggestions. In addition to all that, the unit looks great.


Sincerely,

D. Havlik
Customer