Warranty Policy

  • A limited 2-year product/5-year compressor warranty is offered with all self-contained cooling units at their date of purchase (excluding the Phantom series).
  • A limited 2-year product warranty is offered with all split systems. This warranty is not activated until the installation documentation has been returned by mail, fax, or email and approved by WhisperKOOL.

Your unit is under warranty
if it was purchased on, or after,

All warranty claims must be filed directly through WhisperKOOL customer service. We provide warranty repairs at our manufacturing facility in Stockton, CA or, with prior permission from WhisperKool™, by a licensed HVAC/R technician. In the event a unit is not reparable in the field and is still under warranty, we will cover shipping costs (excluding customs fees and duties).

Limited warranty applies only to wine cooling units purchased from the factory or an authorized dealer. Damage caused by others or beyond the control of WhisperKOOL, shall not be considered defects in material or workmanship and is not covered by the warranty. The limited warranty does not cover any parts or labor to correct any defect caused by negligence, commercial use, accident, maintenance, installation, service/repair, or improper use.