This Policy is to clarify what falls under Warranty Service and what becomes the responsibility of the Owner. Vinotheque (“manufacturer”) strives to provide our customers with a superior product and we back our product with a Two Year Limited Warranty. Please review the following guidelines to ensure you have a complete understanding of our Policy and coverage of your Split System. Vinotheque will respond to your request for service once this letter has been signed and returned to the manufacturer.
(a) LABOR: For a period of two (2) years from the date of install, within one year from date of purchase upon approved checklist. If this Product is determined to be defective after undergoing customer service trouble shooting, Vinotheque will repair or replace the Product, at its option and discretion, at no charge to the customer. After the Warranty Period, the customer is responsible for ALL labor and freight charges. (b) PARTS: Vinotheque will supply, at no charge, new or rebuilt replacements parts in exchange for defective parts for a period of two (2) years which include, but are not limited to, Evaporator Coil, Evaporator Side Fan, Evaporator Solenoid Valve, Thermostat, Condenser Sid Fan, Condenser Side Fan Switch, Compressor, Head Pressure Control, Low Pressure Switch, Condenser Coil, Access T’s, Sight Glass, Liquid Line Dryer, High Side Receiver. FREIGHT: For a period of two (2) years from the date of purchase, Vinotheque will cover freight for the repair of units UNDER WARRANTY to customers within the continental United States. HI and AK customers are responsible for all freight. International customers are responsible for freight, duties, taxes, and all broker fees.
The following part or cause of failure is not the responsibility of the manufacturer: Improper voltage supply, line set with screw connectors (high end and low end), leaks found at the braze points when performing pressure check, poor braze work done in field, unit that has been charged incorrectly, incorrect tubing diameter used on line set, a unit that has been wired incorrectly. (Refer to page 15 of Split System Manual), valve stem on condenser side, improper installation of P-Trap or lack of PTrap if required (Refer to page 8 of Split System Manual). Condensers installed outdoors or in elements that would affect operation without proper cover or housing. (Housing is available from Manufacturer).
The following items are not covered under warranty and are the sole responsibility of the user. (a) The user is responsible for the costs incurred for the installation and removal of the product. (b) Purchasers (users) are reminded that they should satisfy themselves that the product they have purchased is suitable for their needs and requirements and no responsibility will be placed with Vinothèque for their decisions. (c) Should a claim be made that a compressor, condensing skid, or evaporator unit are bad and need to be replaced, WhisperKOOL will provide a replacement to the customer (within the Continental U.S.) contingent upon the return and evaluation of the original item. If the returned systems evaluation determines that the part/unit was misdiagnosed, the signee below will be held liable for the costs incurred as a result of the misdiagnosis. These costs will be limited to the replacement part/unit, evaluation fee‘s, and shipping expenses of both the original and replacement unit. (d) If WhisperKOOL sent any parts/unit’s and requested the return of the original part/unit for evaluation, it is the signee’s responsibility to return these items to confirm the diagnosis reported. If the parts are not returned within a 30 day time frame, the signee will be charged for the replacement parts/unit sent as a replacement. (d) It is the user’s responsibility to secure safe haven/storage for ANY AND ALL items that are being kept and stored in the user’s wine cellar. Vinothèque takes no responsibility for the safety and preservation of the aforementioned items in the event that the environment becomes unsuitable to maintain a proper storage environment.
Any disputes arising out of or in connection with the installation and warranty of the Split System shall be referred to and finally resolved by a Vinotheque approved Independent Certified HVAC Technician. The evaluation of the Technician on all issues or matters of identifying the responsible party (Vinotheque or Installing Technician) shall be determined in a written report. This report will be made available to all concerned parties, if discovered under warranty Vinotheque will assume the financial responsibility under their warranty guidelines. If the report finds the Owner’s Installer, as the responsible party, Vinotheque will provide all documentation to the customer to substantiate their findings; this will include the Invoice from the Independent Certified HVAC Technician and the written report of their findings. The Owner will become responsible for payment directly to Vinotheque for all charges incurred for repairs (labor, parts and shipping costs) on the Split System.
Please sign below to indicate that you have read and understand the Request for Product Evaluation and Repair Under Warranty