Your unit is under warranty if it was purchased on or after:

Warranty Overview:

  • Self-Contained System Warranty: A limited 2-year product/5-year compressor warranty is offered with all self-contained cooling units at the date of purchase.

 

  • Split System Warranty: A limited 2-year product warranty is offered with all split systems. While the warranty starts at the date of purchase, this warranty is not activated until a Product Warranty Checklist has been submitted and approved by WhisperKOOL.

 

  • Warranty Claims: All warranty claims must be filed directly through WhisperKOOL customer service. We provide warranty repairs at our manufacturing facility in Stockton, CA, or with prior permission from WhisperKOOL to receive service by a licensed HVAC/R technician. In the event a unit is not reparable in the field and is still under warranty, we will cover shipping costs to return the unit (excluding customs fees and duties).

 

  • Limited Warranty: Limited warranty applies only to wine cooling units purchased directly from WhisperKOOL or through an authorized dealer. Damage caused by others or beyond the control of WhisperKOOL shall not be considered defects in material or workmanship and is not covered by the warranty. The limited warranty does not cover any parts or labor to correct any defect caused by negligence, commercial use, accident, maintenance, installation, service/repair, or improper use.

View Warranty Terms & Conditions:

Split System Warranty Checklist:

PLEASE NOTE: In order to activate the warranty for split system units (Platinum Split Series, Ceiling Mount Series, and Quantum Series), a Product Warranty Checklist must be submitted and approved by WhisperKOOL. 

This checklist can be printed out, completed, and emailed to warranty@whisperkool.com. You can now also submit your checklist through the online form below.